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Q&A
Enhancements for CBO access to MySchools system
2:02:33
ยท
56 sec
Assistant Commissioner Guillen elaborates on specific enhancements made to improve CBO access to the MySchools system, focusing on streamlining processes and improving user experience for Summer Rising program management.
- Improvements to make the system more fluid for CBOs
- Integration between DYCD Connect portal and MySchools for easier access
- Ongoing support and training sessions for CBOs on using the system
- Direct communication channels established for CBOs to report and resolve technical issues
Daniel Guillen
2:02:33
So yeah, so we definitely made those enhancements to make sure that it's a lot more fluid.
2:02:37
Another key component was making sure that CBOs had access to MySchools and making sure that through our DYCD Connect portal that all you needed to do was update your contacts there and that data would then transfer into MySchools so you'd be able to get into the system as well.
2:02:51
So those were two major, you know, it's kind of in the weeds.
2:02:53
It's what the work, but it makes it much easier for the CBOs to navigate the system.
2:02:58
We also host ongoing sessions for all programs, not just summarizing, sensor based as well, on all summer programming content, but it's also inclusive of the training, the portal, having access.
2:03:11
We have a set team in place to connect with every single CBO.
2:03:14
If they have any technical issue, they should be reaching out to us directly.
2:03:18
They know who we are.
2:03:19
We bother them all the time, we send them thousands of emails so if there's any particular issue that a CBO has with the system, they should be reaching out to us and we can troubleshoot immediately.