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AGENCY TESTIMONY
Increase in support line usage and mandated reporter training
3:10:03
ยท
78 sec
Commissioner Dannhauser highlights the significant increase in usage of ACS's support line and the expansion of mandated reporter training across various city agencies.
- Support line calls increased by 600%, from 500 inquiries in 2023 to over 3,500 in 2024
- Collaboration with sister city agencies to promote the support line
- Over 19,000 mandated reporters trained across schools, shelters, hospitals, and after-school programs
- 12,000 school staff trained on when to call the State Central Registry (SCR) vs. seeking other support
- 11% reduction in reports from education and childcare reporters
- Similar reduction in reports including allegations of educational neglect
Jess Dannhauser
3:10:03
Connecting families to our free voluntary continuum of prevention services that are available to all New York City families is essential.
3:10:10
We've spent this past year continuing to get the word out about our support line, which gratuitous promotion coming, can be reached at (212) 676-7667.
3:10:21
Calls to the support line have increased about 600% from about 500 inquiries in 2023 to over 3,500 inquiries in 2024.
3:10:32
We have continued to collaborate with our sister city agencies including New York City Public Schools, Department of Homeless Services, and Health and Hospitals to both get the word out that the sport line and ensure that they know how to access services for families without the need to make a report to the SCR.
3:10:48
We have trained over 19,000 mandated reporters across schools, shelters, hospitals, and after school programs.
3:10:54
For example, ACS and New York City Public Schools have trained more than 12,000 school staff over the last eighteen months about when it is necessary to make a call to the SCR because concerns about child safety and when it is more appropriate to seek support for a family through other means.
3:11:10
As a result we have seen a steady reduction in the number of reports from education and child care reporters, down 11% last year, a similar reduction in the number of reports that include allegations of educational neglect.