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Q&A
Passport Release 6 vendor and agency user training initiatives
1:33:48
ยท
124 sec
Council Member Julie Won inquires about the Passport Release 6 vendor and agency user training initiatives. Key points discussed:
- The November plan included additional funding for training: $125,000 in FY25, increasing to $250,000 in FY26 and beyond
- Training focuses on helping providers navigate the discretionary process
- MOCS has developed a training environment to demonstrate system functionality
- Training is offered through multiple modalities:
- In-person sessions, sometimes in partnership with specific organizations or borough-based groups
- Online live webinars
- Recorded sessions available for on-demand viewing
- Training materials are distributed through social media and a monthly newsletter
- An LMS system is available for agency users to access self-serve content
- MOCS has been building up training content since 2022
Julie Won
1:33:48
Okay.
1:33:49
And November plan included an additional a hundred 25,000 in fiscal year twenty five increasing to 250,000 in fiscal year twenty six, and the out years for vendor and agency user training of passport release six.
1:34:02
How often are the trainings given, and what do the trainings entail that's different from before?
Lisa Flores
1:34:08
Oh, thank you for that question, Chernwan.
1:34:10
I will have to get back to you on a specific number of trainings, but part of what those trainings are focused on is, again, in partnership with counsel, is ensuring that providers have information that they need to get through the discretionary process.
1:34:26
I don't know if we have the stats.
Helga Nyanffor
1:34:27
We have also added training and we use some of that funding for training environments to help test out the to build out the guides and as they perform these trainings they could show them how the system works, not in the system.
1:34:42
So we needed a training environment for that and we added that and we used part of the funding for that.
Julie Won
1:34:50
Okay.
1:34:51
And are these trainings in person?
1:34:55
Are they online?
1:34:56
Are they both where people can self-service?
Lisa Flores
1:34:59
Yeah.
1:34:59
Our our sort of, model as part of the umbrella of Mock Institute is we actually try to do multiple modalities of training, whether it's in person where appropriate.
1:35:10
Sometimes those are in specific partnership with organizations that have relationships in whether it's a particular borough, particular sector.
1:35:19
We've done it with umbrella groups.
1:35:21
But we also do online trainings both live.
1:35:24
And then, as I mentioned earlier, not everyone has time to go to a specific webinar.
1:35:29
So all of those are recorded and then available to our users that are vendor users.
1:35:36
And we push those out through social media.
1:35:38
We push those out through our monthly newsletter.
1:35:42
And we also have an LMS system for our agency users, so they can do a lot of the self serve of the content that we've been building building up since 2022.