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Services provided by Emergency Housing Services and facility management
1:26:58
ยท
108 sec
Deputy Commissioner Santiago explains the services provided by Emergency Housing Services (EHS) and family living centers, as well as how these facilities are managed. Council Member Sanchez asks follow-up questions about the management structure.
- Families are assigned to family living centers or single room occupancy locations based on household type
- Family living centers provide family-oriented services, including Department of Education support and case workers
- Adult households receive different services tailored to their needs
- The facilities are run by contracted non-profit organizations, not directly by the city
- Examples of providers include Help USA, Acacia, and West Harlem Group Assistance
AnnMarie Santiago
1:26:58
So they can provide various, once the intake is complete, and the family is then going to be assigned to either a family living center, or if they're an adult household, to one of our single room occupancy locations.
1:27:12
Once the family moves to that setting, whichever it is, then they receive a different suite of services, right.
1:27:22
So the family living centers include more family oriented services, includes Department of Education.
1:27:30
There is there are case workers at those locations to assist the families.
1:27:35
The adult households obviously don't need that Department of Education component.
1:27:40
They are assigned a case worker from that works for HPD at the family living centers.
1:27:48
The case workers work for the family living center.
1:27:51
The family living center is a contracted organization, non profit that has their own staff to assist the families.
Pierina Ana Sanchez
1:28:02
So these are not these are not facilities that are owned or managed by the city, they're facilities that you contract nonprofits to run?
AnnMarie Santiago
1:28:10
Yes.
1:28:11
We own one property but we do not run the facilities.
1:28:16
We contract and are actually in the process of renewing contracts for those facilities now.
Pierina Ana Sanchez
1:28:23
Got it.
1:28:24
What are some examples of the providers that run these facilities?
AnnMarie Santiago
1:28:29
Help, Help USA.
Pierina Ana Sanchez
1:28:31
I thought you said help.
1:28:32
No, I'm sorry.
1:28:33
I'm
AnnMarie Santiago
1:28:34
sorry about that.
1:28:35
Help USA runs one facility, Acacia runs a facility and the West Harlem Group Assistance runs a facility.
Pierina Ana Sanchez
1:28:42
Sorry, what was that last one?
AnnMarie Santiago
1:28:44
West Harlem group assistance.