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Q&A
Council member inquires about accessing PDFs in digital benefit applications
1:21:27
·
61 sec
Council Member Cabán asks about the location of PDFs in the digital application process for benefits. Scott French, unable to provide a specific answer, offers to set up a meeting to walk through the system. Cabán notes that her team has already met with the agency, which led to the creation of legislation due to persistent gaps in the process.
- French acknowledges he's not an expert on the system and doesn't want to misspeak about the PDF location.
- Cabán emphasizes that the legislation arose from numerous cases and meetings with the agency.
- The exchange highlights ongoing challenges in navigating the digital application system.
Tiffany Cabán
1:21:27
I wanna ask again about the accessing the PDF in the application digitally.
1:21:34
Where can that PDF be accessed?
1:21:37
Is it when you're doing it digitally, is it under the my uploads tab or is it or is it like under the case records tab or is it somewhere else?
Scott French
1:21:45
I will have to go back to you because I'm not an expert on the system, so I don't wanna misspeak as to where it is in the system.
1:21:51
I'm also happy to set up a time for our teams to sit down with you and walk through, right, the system to show exactly where everything is.
1:22:00
But I don't wanna misspeak as to where it is or, you know.
Tiffany Cabán
1:22:04
Okay.
1:22:05
Okay.
1:22:08
I I will say also that, you know, my team has sat down with y'all.
1:22:13
It's actually how this piece of legislation was born because of countless number of cases, countless number of meetings between our office and and the agency, and there still was like a real gap that we were seeing.