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Q&A
Criticism of MOIA's outdated website and referral system
1:03:01
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46 sec
Council Member Avilés expresses concern about MOIA's outdated website and ineffective referral system for immigration services. She suggests that DCWP should refer people directly to legal service providers instead of through MOIA.
- MOIA's website is described as 'woefully out of date' with non-functioning links
- The website refers people to Action NYC, which has been rebranded to Legal Service Center
- Council Member Avilés characterizes the referral system as a 'vortex mess'
- DCWP representatives acknowledge the feedback and consider taking it under advisement
Alexa Avilés
1:03:01
Which brings a particular challenge because Moya's website is woefully out of date.
1:03:06
It doesn't have links that work.
1:03:09
They refer people to Action NYC when they rebranded it to Legal Service Center.
1:03:13
It is a vortex mess.
1:03:18
So we're referring to people to get referred to other people.
1:03:22
I would suggest you referring directly to the legal service providers.
1:03:26
Do you have a relationship with the legal service providers or are you simply moving everyone to Moya?
Carlos Ortiz
1:03:32
We know the legal service providers as well that that Moya engages with.
1:03:38
Perhaps something we can take under advisement of how we can more directly get people to that location if there's something wrong with the website.