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Q&A
Addressing staff burnout in APS case management
1:39:23
ยท
50 sec
Council Member Hudson inquires about potential burnout among case management staff. Deputy Commissioner Hershkovich-Kim discusses the challenges of the APS program and measures taken to prevent burnout.
- No formal study on staff burnout is available
- APS acknowledges the challenging nature of the program
- Efforts to prevent burnout include:
- Investing in communication with staff
- Listening to staff needs
- Implementing new processes to help staff with different aspects of their jobs
Crystal Hudson
1:39:23
And then just given that, is there like burnout that your staff is experiencing?
1:39:30
Case management staff specifically?
Gili Hershkovich-Kim
1:39:35
We don't have a I don't have a study to present, but this APS is a very it's a challenging program regardless, you know, the nature of the program.
1:39:48
We invest a lot in communication with staff.
1:39:51
We invest a lot of visiting, listening to staff, hearing their needs, implementing, you know, if it's discussions or implementing new processes to help staff with different part of their jobs to really to try to prevent the burnout of the caseworkers.