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Q&A
APS efforts to reach communities with limited English proficiency
0:42:00
ยท
31 sec
Council Member Crystal Hudson inquires about how APS ensures that communities with limited English proficiency are aware of available services. Deputy Commissioner Gili Hershkovich-Kim outlines the measures in place to address language barriers.
- APS has access to translation services
- All forms are translated into required languages
- Brochures are translated into various languages
- Translated materials are distributed to communities where English is not the first language
Crystal Hudson
0:42:00
So you would say that these benchmarks are being met?
0:42:03
Yes.
0:42:05
And how is APS ensuring that communities with limited English proficiency are aware of available services?
Gili Hershkovich-Kim
0:42:11
We have access as well as material.
0:42:14
We have access to translation services.
0:42:16
All of our forms are translated to the required languages.
0:42:22
We have brochures that are translated to various languages and we assure that we distribute them to communities where English is not the first language.