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Q&A
Challenges in conducting home visits and client engagement
0:19:18
ยท
49 sec
Deputy Commissioner Hershkovich-Kim explains the challenges APS faces in conducting home visits and engaging with clients. Many clients may be resistant to services or difficult to engage.
- APS often deals with clients who have been unsuccessful with other service providers
- Many clients are not initially receptive to APS involvement
- APS services are mostly voluntary, requiring careful engagement strategies
Gili Hershkovich-Kim
0:19:18
So at All Protective Services, many of our clients have been unsuccessful receiving services from other entities like community based organizations, and the assistance that they needed may not they may may not have been receptive to.
0:19:36
Many of our clients are not necessarily receptive to our services and we have to really work on engaging with them.
0:19:47
Again, most of our services are voluntary on a voluntary basis, but many of our clients do not necessarily are excited for our involvement with their case because oftentimes we are the last resort referral for those individuals with the risk that they are facing.