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Q&A
Referral process for individuals not meeting APS eligibility
0:20:07
ยท
67 sec
Deputy Commissioner Hershkovich-Kim explains the process for referring individuals who do not meet APS eligibility criteria to other social services. There is no required follow-up after these referrals are made.
- APS makes connections with other services for ineligible cases
- Referrals may be made to partners like Aging Connect
- Clients have the right to accept or decline any referrals offered
Crystal Hudson
0:20:07
Okay.
0:20:08
Thank you.
0:20:09
And then just going back to your testimony, you said that those individuals who do not meet the APS eligibility criteria can be referred for other social services.
0:20:19
Is there any required follow-up with that to confirm whether or not somebody has actually received the services that they might have been referred to?
Gili Hershkovich-Kim
0:20:32
There is no required follow-up.
0:20:34
We will make the connection with most of the cases that are not eligible for adult protective services unless the client displays full capacity to manage their affairs and are not interested in additional referrals.
0:20:49
But we will make referrals, some referrals that are made for example for our partners at Aging Connect.
0:20:57
We will have a communication prior to us closing the case or rejecting the case.
0:21:02
But in general, the clients have the the right to accept or decline any referral that we either offer or make on their behalf when a case is rejected.