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Q&A
Common types of referrals and case prioritization
0:35:29
ยท
63 sec
Deputy Commissioner Hershkovich-Kim explains how APS handles and prioritizes different types of referrals.
- All referrals to APS are treated equally in terms of assessment process
- Emergency cases are responded to within 24 hours
- Every referral undergoes a comprehensive assessment, regardless of the initial reason for referral
- Assessments cover various aspects including risk, environment, cognitive capacity, and overall situation
Crystal Hudson
0:35:29
Great, thank you.
0:35:30
What are the most common referrals APS receives involving older adults and how are those cases prioritized?
Gili Hershkovich-Kim
0:35:40
Referrals to APS are all treated the same.
0:35:43
Of course, if there is an emergency, we react within twenty four hours.
0:35:49
We conduct our initial visits.
0:35:51
But every every referral that is made to APS goes through the same process of a comprehensive assessment to assess not only for the risk that is being the individual is being referred for, but any other risk.
0:36:07
All of the referrals go through a review of systems for what services they they might be receiving, really assessing their situation, their environment, their cognitive capacity, their cognitive ability, and really looking at the full picture of where the individual and what the situation is.