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Q&A
Follow-up protocols for Aging Connect referrals to APS
1:16:19
ยท
69 sec
Council Member Crystal Hudson inquires about follow-up protocols when Aging Connect refers individuals to APS, particularly in cases of rejection. Assistant Commissioner Eileen Mullarkey explains the current process and limitations.
- Aging Connect acts as an information provider but does not have a follow-up protocol after referral
- If rejected individuals return to Aging Connect, they can be advised of other services
- There is no automatic re-referral or alternative service provision process in place for rejected APS referrals
- Staff at Older Adult Centers (OACs) receive refresher courses on elder abuse every three years, and OAC clients receive training twice a year
Crystal Hudson
1:16:19
Are there sorry.
1:16:20
Are there protocols for follow-up when Aging Connect refers an individual to APS, particularly if that referral is rejected?
Eileen Mullarkey
1:16:28
They are the conveyor of the information to the person calling so they can connect.
1:16:33
They don't they don't then follow-up.
1:16:37
That's not part of their their protocol.
Crystal Hudson
1:16:40
Okay.
1:16:40
And then what so are there no services that someone someone would be referred to upon receiving a rejection?
1:16:47
Can you say that There wouldn't be any services then that someone would be referred to upon receiving a connection I mean, a rejection.
1:16:54
That's all done through APS.
1:16:57
Somebody wouldn't come back to Aging Connect or NYC Aging if they've been rejected.
Eileen Mullarkey
1:17:03
I mean, if they do come back, they can they can be advised of other services and also connected.
1:17:10
And I have clarification.
1:17:12
I have a question I had about elder abuse So for the staff at OACs, they get refresher courses every three years on elder abuse per the local law.
1:17:23
And then there's training for the OAC clients twice a year.