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Q&A
NYC Aging's partners' role in reporting to APS
0:25:18
ยท
82 sec
Assistant Commissioner Mullarkey explains the role of NYC Aging's partners in reporting issues to APS and the collaborative relationship between the agencies.
- Partners can make direct referrals to APS for clients in need
- APS can refer clients to NYC Aging partners, such as case management agencies
- Case management agencies can provide services like home-delivered meals to eligible clients
- APS remains the primary case manager in these collaborative cases
Crystal Hudson
0:25:18
Okay.
0:25:20
And can you just describe NYC Aging's partner's role in reporting issues to APS?
Eileen Mullarkey
0:25:26
So our partners can make direct referrals to APS, referring clients who are in need of their services.
0:25:38
We also have a partnership with APS where they can refer to our partners, for example, to our case management agencies.
0:25:50
And case management our case management agencies are able to provide to eligible clients home delivered meals because there's no there's no waiting list.
0:26:01
And APS stays in contact with case management if there's any changes in the case.
0:26:09
And in that scenario, APS remains the primary case manager.
Crystal Hudson
0:26:15
And then just going back to the training for OAC staff, you'll get back to us on the cadence you said.
0:26:26
And they're trained by NYC Aging or who are they actually trained by?
Eileen Mullarkey
0:26:33
It's a my understanding is it's a training New York City Aging has.
0:26:37
I believe it's a virtual training, but we can get back to you on that.
Crystal Hudson
0:26:40
Okay.