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Q&A
Triage and prioritization process for APS referrals
0:37:24
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Council Member Crystal Hudson inquires about how Adult Protective Services (APS) triages and prioritizes referrals based on need or vulnerability. Deputy Commissioner Gili Hershkovich-Kim explains the referral process, including assessment for presumptive eligibility and response timelines.
- All referrals go through a central intake unit for initial assessment
- Cases meeting presumptive eligibility are transferred to field offices for comprehensive assessment
- Staff initiate assessment within 3 business days for routine referrals or 24 hours for emergencies
- APS has 60 days to complete the comprehensive assessment process
Crystal Hudson
0:37:24
How are referrals triaged or prioritized based on need or vulnerability?
Gili Hershkovich-Kim
0:37:29
So our referrals, all referrals are made through our center intake unit regardless if you call us or if you make a web referral or if you contact us directly.
0:37:39
They go through our central intake unit that will assess for presumptive eligibility.
0:37:45
At that point, basically we will look to to identify if there is an impairment and there is a risk.
0:37:53
If it is identified that the individual meets presumptive eligibility, the case will then be transferred to one of our field offices to conduct a comprehensive assessment.
0:38:06
The the staff members will initiate the assessment by visiting the client within three business days for routine referrals or twenty four hours if there seem to be an emergency such as food insecurity or any type of no utilities or any type of emergency situation.
0:38:29
From that point, we have sixty days to conduct our assessment which we will go through the comprehensive process of really assessing the individual's impairment as well as the risk and there any any person who is involved with the individual who may potentially be able to assist them and any other elements that are related to the to the client and their situation.