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Q&A
Update on the Digital Inclusion Officer (DIO) program across city agencies
0:15:43
ยท
3 min
Commissioner Curry provides a comprehensive update on the Digital Inclusion Officer (DIO) program, explaining its purpose, current status, and impact across city agencies.
- The DIO program is voluntary, with 41 out of 65+ agencies currently participating
- DIOs are responsible for checking digital accessibility compliance within their agencies
- Most DIOs have completed MOPD's suite of trainings and are working on auditing their agencies' websites
- The program is seen as a significant achievement in improving digital accessibility across the city
Linda Lee
0:15:43
Okay.
0:15:44
So that's definitely gonna be a topic I know that chair Narcis is gonna bring up later, more in detail.
0:15:50
So going back, sorry, to Moped, can you please provide an update on the work that's being done by digital inclusion officers across city agencies?
0:16:00
How has that been going?
0:16:01
How do officers monitor materials for accessibility?
0:16:04
And what is the process for someone to submit a concern if a document or website is not accessible?
Christina Curry
0:16:13
Okay so let's give you an update on what we call the DIO program, Digital Inclusion Officer.
0:16:24
Ah you couldn't hear me.
Linda Lee
0:16:28
The irony.
Christina Curry
0:16:31
No, welcome to my world.
0:16:33
So let's try this again.
0:16:35
We're going to give you our updates on the digital inclusion officer program otherwise known as DIO.
0:16:43
And the DIO acts as an agency digital accessibility advocate.
0:16:52
So that person is responsible for checking all of the access that as per law someone would look into be at their website etc.
0:17:04
The programs right now is a voluntary program.
0:17:09
There are 41 agencies that have a designated DIO to date as compared to the fact that there are more than 65 agencies that have posted their five year plan.
0:17:22
Most of the 41 DIOs have completed MLPD's suite of trainings.
0:17:29
Some of the ones who were designated more recently have not.
0:17:34
Each DIO is currently working on completing an audit of one of their agencies websites and putting together a limited inventory of their agencies digital assets.
0:17:47
So how do we monitor materials?
0:17:50
Each agency's process is different based on their size and needs.
0:17:56
Some agencies such as DOHMH have put in place a policy requiring an accessibility review of all documents prior to posting and distributing.
0:18:09
Since the DIO program began several months ago most agencies are currently working on figuring it out how to make this work.
0:18:18
As part of the DIL role they should be checking a sample of documents for accessibility.
0:18:25
This informs them of the areas of need so they can address it through training.
0:18:35
Also you want to know the process for submitting a complaint about digital accessibility.
0:18:42
Substantially all agencies regardless of whether they have a DIO have website accessibility statements on their website that includes information about how to report an issue with the accessibility of content on the site.
0:18:59
Most agencies have opted to include the city's website accessibility feedback form in their website accessibility statement.
0:19:11
I just want to say one thing, this is a huge program.
0:19:16
The fact that we have, it's a voluntary program and we have 40 agencies thus far involved, that's a good thing and it's a testament to our work and our collaborative efforts with our colleagues sitting at this table here.