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Q&A
Community engagement and information sharing for CWZ rollout
1:19:59
ยท
103 sec
Council Member Chris Banks inquires about the specific steps DSNY is taking to inform businesses about the Commercial Waste Zone (CWZ) rollout, including options for selecting authorized corridors and understanding pricing changes. Acting Commissioner Javier Lojan outlines the department's community engagement strategies.
- Door-to-door canvassing will be implemented using a vendor called Metropolitan Strategies.
- The outreach team has multilingual fluency and experience with New York City's diverse business environment.
- Outreach materials are translated into multiple languages, and staff are fluent in Spanish, Mandarin, Cantonese, Russian, and others.
- Multiple communication channels are available for customer feedback, including a web form, 311, and a dedicated email inbox.
Chris Banks
1:19:59
And I had a question on community engagement.
1:20:04
What specific steps is the Department of Sanitation taking to ensure businesses within the 40 Second Council District and across the city are well informed about the CWZ rollout and how is this information being shared to help businesses understand their options from selecting unauthorized corridors, how pricing structures may change, and what the broader impact will be on the commercial corridors.
1:20:35
So council member,
Javier Lojan
1:20:36
I think once we, roll out to your district, you're gonna find that we're gonna implement some of the practices that I mentioned, the door to door canvassing and you know the vendor that I mentioned is called Metropolitan Strategies.
1:20:54
So they have multilingual fluency, they have experience with New York City's diverse business environment, and they are trained to engage with a wide range of businesses which include like retail restaurants and offices, any industrial sites, and then things like that.
1:21:12
They have we have prioritized language equity.
1:21:17
So we have outreach materials that are translated and outreach staff are that are fluent in Spanish, Mandarin, Cantonese, Russian just to name a few, there's a lot more.
1:21:27
And then obviously we have the customer feedback and communication channels as I mentioned before our web form three one one and then an email where a dedicated email inbox where our staff is able to take complaints so that's how we're gonna support that.
Chris Banks
1:21:41
Thank you for Okay.
1:21:42
Thank you.