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Methods for locating and reporting issues with cooling centers

0:54:32

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Council Member Schulman inquires about ways to locate cooling centers and report issues. Christina Farrell outlines multiple channels for communication and problem-solving.

Elected officials can use the inner gov email for inquiries
The public can call 311 to report issues or get information
Emergency management works with various agencies to address reported problems
Citywide incident coordinators can be dispatched to verify and address on-site issues

Lynn C. Schulman

0:54:32

the cooling center to run as efficiently as possible is already codified.

0:54:37

Is there any kind of hotline or any way that somebody can locate locate someone if a cooling center is supposed to be open and it's not, or in terms of locating a cooling center?

Christina Farrell

0:54:48

So for elected officials, as as always, you can use the inner gov email, and and many people do.

0:54:55

People can call 311, you know, if they reach out, sometimes they reach out to reporters and they get to us, but definitely if a member of the public, if the hours are wrong or something, the most efficient is to call 311.

0:55:10

Our representatives are on all the calls that we have and they will route any information.

0:55:16

Because once we get that information that a cooling center isn't open or the air condition is broken or something, again we don't manage those sites.

0:55:23

So then we will have to you know figure out okay that's this older adult center and work with aging and their contractor or we'll work with the library.

0:55:33

So it is a multi pronged step.

0:55:35

Also if we get reports like that we'll send out our citywide incident coordinators to make sure that it wasn't just a blip and see if there's any emergency needs that that site needs right at that moment.

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Comprehensiveness of the current heat emergency plan

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Adoption of recommendations from the NYC Controller's Report on Cooling Centers