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    Q&A
            Methods for locating and reporting issues with cooling centers
0:54:32
·
73 sec
Council Member Schulman inquires about ways to locate cooling centers and report issues. Christina Farrell outlines multiple channels for communication and problem-solving.
- Elected officials can use the inner gov email for inquiries
- The public can call 311 to report issues or get information
- Emergency management works with various agencies to address reported problems
- Citywide incident coordinators can be dispatched to verify and address on-site issues
                                
                                    Lynn C. Schulman
                                
                            
                            
                                            
                                            0:54:32
                                        
                                        the cooling center to run as efficiently as possible is already codified.
                                    
                                            
                                            0:54:37
                                        
                                        Is there any kind of hotline or any way that somebody can locate locate someone if a cooling center is supposed to be open and it's not, or in terms of locating a cooling center?
                                    
                                
                                    Christina Farrell
                                
                            
                            
                                            
                                            0:54:48
                                        
                                        So for elected officials, as as always, you can use the inner gov email, and and many people do.
                                    
                                            
                                            0:54:55
                                        
                                        People can call 311, you know, if they reach out, sometimes they reach out to reporters and they get to us, but definitely if a member of the public, if the hours are wrong or something, the most efficient is to call 311.
                                    
                                            
                                            0:55:10
                                        
                                        Our representatives are on all the calls that we have and they will route any information.
                                    
                                            
                                            0:55:16
                                        
                                        Because once we get that information that a cooling center isn't open or the air condition is broken or something, again we don't manage those sites.
                                    
                                            
                                            0:55:23
                                        
                                        So then we will have to you know figure out okay that's this older adult center and work with aging and their contractor or we'll work with the library.
                                    
                                            
                                            0:55:33
                                        
                                        So it is a multi pronged step.
                                    
                                            
                                            0:55:35
                                        
                                        Also if we get reports like that we'll send out our citywide incident coordinators to make sure that it wasn't just a blip and see if there's any emergency needs that that site needs right at that moment.
                                    