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Q&A
Methods for locating and reporting issues with cooling centers
0:54:32
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73 sec
Council Member Schulman inquires about ways to locate cooling centers and report issues. Christina Farrell outlines multiple channels for communication and problem-solving.
- Elected officials can use the inner gov email for inquiries
- The public can call 311 to report issues or get information
- Emergency management works with various agencies to address reported problems
- Citywide incident coordinators can be dispatched to verify and address on-site issues
Lynn C. Schulman
0:54:32
the cooling center to run as efficiently as possible is already codified.
0:54:37
Is there any kind of hotline or any way that somebody can locate locate someone if a cooling center is supposed to be open and it's not, or in terms of locating a cooling center?
Christina Farrell
0:54:48
So for elected officials, as as always, you can use the inner gov email, and and many people do.
0:54:55
People can call 311, you know, if they reach out, sometimes they reach out to reporters and they get to us, but definitely if a member of the public, if the hours are wrong or something, the most efficient is to call 311.
0:55:10
Our representatives are on all the calls that we have and they will route any information.
0:55:16
Because once we get that information that a cooling center isn't open or the air condition is broken or something, again we don't manage those sites.
0:55:23
So then we will have to you know figure out okay that's this older adult center and work with aging and their contractor or we'll work with the library.
0:55:33
So it is a multi pronged step.
0:55:35
Also if we get reports like that we'll send out our citywide incident coordinators to make sure that it wasn't just a blip and see if there's any emergency needs that that site needs right at that moment.