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    Q&A
            Addressing discrepancies in reported ACS caseloads
1:38:29
·
43 sec
Council Member Brannan raises concerns about discrepancies in reported average caseloads for ACS workers. Commissioner Dannhauser provides specific data to address these concerns.
- ACS reports an average caseload of 7.9 cases per worker
- Approximately 98% of case planners have caseloads below 12
- Commissioner Dannhauser expresses uncertainty about the source of the reported discrepancies
                                
                                    Justin L. Brannan
                                
                            
                            
                                            
                                            1:38:29
                                        
                                        And there's been reporting on New York One about discrepancy around the average caseload.
                                    
                                            
                                            1:38:37
                                        
                                        So the folks, I think ACS says typically caseload's about nine to 10 cases.
                                    
                                            
                                            1:38:42
                                        
                                        They've been reporting that it could be as high as 15 to 20.
                                    
                                
                                    Jess Dannhauser
                                
                            
                            
                                            
                                            1:38:46
                                        
                                        Our average caseload is 7.9.
                                    
                                            
                                            1:38:48
                                        
                                        We look every week at the by borough, by zone, at the number of case planners that have anyone over 12.
                                    
                                            
                                            1:38:58
                                        
                                        It is about 98% today have case loads below 12.
                                    
                                            
                                            1:39:02
                                        
                                        So not only is the average low, we are constantly looking at that.
                                    
                                            
                                            1:39:07
                                        
                                        I don't know where that discrepancy could be coming from.
                                    
                                            
                                            1:39:10
                                        
                                        But it is those are the accurate numbers.
                                    