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Addressing discrepancies in reported ACS caseloads

1:38:29

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Council Member Brannan raises concerns about discrepancies in reported average caseloads for ACS workers. Commissioner Dannhauser provides specific data to address these concerns.

ACS reports an average caseload of 7.9 cases per worker
Approximately 98% of case planners have caseloads below 12
Commissioner Dannhauser expresses uncertainty about the source of the reported discrepancies

Justin L. Brannan

1:38:29

And there's been reporting on New York One about discrepancy around the average caseload.

1:38:37

So the folks, I think ACS says typically caseload's about nine to 10 cases.

1:38:42

They've been reporting that it could be as high as 15 to 20.

Jess Dannhauser

1:38:46

Our average caseload is 7.9.

1:38:48

We look every week at the by borough, by zone, at the number of case planners that have anyone over 12.

1:38:58

It is about 98% today have case loads below 12.

1:39:02

So not only is the average low, we are constantly looking at that.

1:39:07

I don't know where that discrepancy could be coming from.

1:39:10

But it is those are the accurate numbers.

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ACS's current cooperation with DOI and privacy considerations

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Historical trends in ACS caseloads and management efforts