Q&A
Detailed walkthrough of HRA's current career services model and client assessment process
0:34:08
·
175 sec
Administrator Scott French provides a comprehensive explanation of HRA's current career services model, detailing the process from client enrollment to assessment and service matching. The walkthrough covers various stages and considerations in the client journey.
- Initial assessment includes an unemployment plan to determine employability and potential barriers
- Clients are referred to appropriate providers (Career Compass or Youth Pathways) based on their needs
- Providers conduct orientations, assessments, and collaborative planning with clients
- Ongoing engagement tracking and support are provided to address challenges and ensure progress
Diana I. Ayala
0:34:08
Can you walk us through the current career services model?
0:34:11
Like, know, for instance, what happens after a client enrolls and how are they assessed and matched to either in a work experience, training, or other employment support?
Scott French
0:34:22
Certainly.
0:34:22
So after a client, you know, applies or recertifies for cash assistance as part of that.
0:34:28
They have an interview.
0:34:30
Right?
0:34:30
In the interview, we conduct what's called unemployment plan, which assesses if someone is employable and if they have any barriers to employment or if they would have engagement requirements.
0:34:42
Based upon the outcome of that, they currently would be referred to either a career compass provider that is located near their residence.
0:34:52
Or in the terms of youth to a youth pathways provider.
0:34:55
When they go to that provider, the provider will provide them with 1st, an orientation to all of the services that are offered.
0:35:02
Right?
0:35:02
And then they will conduct an assessment that looks at both the individual skills, their experience, but more importantly look at what are the individual's goals and aspirations, what are their career interests, right, and based upon sort of all of that, they'll develop collaboratively a plan for that individual.
0:35:22
So for someone who say didn't graduate high school and is like the first thing I wanna do is graduate high school, it would be about connecting them to a GED program that meets right, what what they need.
0:35:33
Similarly, if someone say needed an ESL class or someone was interested in a vocational training, they would connect them to that.
0:35:42
For individuals who come in and say, I really want to be connected to employment.
0:35:49
Right?
0:35:49
I know exactly what I wanna do, then they would connect them to those either through themselves or to our business link program, right, which also has a whole array of employment opportunities.
0:35:58
And so individuals then be assigned to their engagement, which has certain hourly requirements that would be tracked on an ongoing weekly basis.
0:36:09
Right?
0:36:09
And then the provider would be, you know, following up with them.
0:36:12
For some individuals, they would be referred from career compass to career advance.
0:36:16
So they wanted to look and work in a specific industry, and there's an advanced provider who works in that industry, they would be transferred to them to be connected to their services in supports.
0:36:27
And then the providers would unknowingly track an individual's engagement.
0:36:31
If there seems to be some challenges with an individual engaging, they would proactively reach out to them to to try to understand what's going on.
0:36:39
If there's a short term barrier that's presented itself or some other thing that is causing it difficult for the person to engage to try to remediate that.
0:36:47
And then ongoing, there would be periodic check ins and tracking of progress.
0:36:51
That's sort of general.
0:36:52
Obviously, each individual situation would be somewhat different.
Diana I. Ayala
0:36:56
It's pretty extensive.
0:36:59
Kazuma and Kaban has a question, but we've also been joined by Kazuma and the wrestler.
