Q&A
Responsibility and quality assurance for rent collection within NYCHA
0:21:30
·
134 sec
This chapter discusses the responsibility for rent collection and income recertification within NYCHA, as well as the quality assurance measures in place. Eva Trimble explains the roles of housing assistants and the oversight processes.
- Housing assistants in property management offices are primarily responsible for rent collection and income recertification
- NYCHA tracks rent collection on a monthly basis, meeting with property managers to review status
- A central quality assurance team reviews rent calculations for consistency and quality
- In fiscal year 2024 to date, over 22,100 audits of rent calculations have been conducted
Chris Banks
0:21:30
And who would nitrous responsible for these these processes?
0:21:34
Rent collection, income, recertification?
0:21:38
Is there is there a way
Eva Trimble
0:21:40
Primarily the responsibility of our housing assistance within our property management office.
Chris Banks
0:21:44
So strictly to housing assistance?
Eva Trimble
0:21:47
They're the they're the first line of contact with our residents.
0:21:51
They they help residents with their interim and annual recertifications, and they would be the ones reaching out and talking to residents and really getting to know what the family needs in order to make sure we have the right matching of of resources to help them.
Pierina Ana Sanchez
0:22:04
Okay.
Chris Banks
0:22:05
If the responsibility is housed at the major development, how do you check whether such price SSEs, including proper outreach, a follow-up of being conducted.
0:22:15
Is there some way to make sure that is there a system put in place of quality insurance?
Eva Trimble
0:22:21
Sure.
0:22:21
So we we are tracking rent collection on a on a monthly basis where we meet with the borrowers that manage the properties and review their rent collection status.
0:22:33
We talk with them about the challenges they may be facing on talking with residents.
0:22:38
We're working to improve our data collection of the types of referrals and outreach that we make.
0:22:43
So I don't have specific numbers of how many referrals we've made to different organizations, but we are tracking through our conversations and oversight of our property management offices on a regular basis of how we're doing on rent collections.
0:22:56
But more importantly, we rely on the the properties to really develop the relationship with the residents and, you know, work with them directly to do this work.
Chris Banks
0:23:06
On on nitrile, housing assistance, are they still doing building meetings?
Eva Trimble
0:23:12
As needed.
0:23:12
As I said, we'll have these events with with HRA and other resources.
0:23:16
And then I also wanna add in that we do have a quality assurance team that reviews rent calculations.
0:23:22
So that is central so that we do have some central oversight over what's happening at the management office.
0:23:29
So we have a quality assurance team that's conducting audits of rent calculations in order to check for consistency and quality This in fiscal year 2024, so far to date, they've done over 22100 audits of rank calculations.
