Brad Greenburg
1:14:41
Slide 11, the next slide shows a snapshot of some visualizations we have developed to report on the agreements requirements related to mold and residence apartments.
1:14:50
The first graphic shows that we have thanks to our mold buster standard procedure developed with our partners in the bias case, sustained a low recurrence rate, ensuring mold is not coming back to a residence apartment soon after work is initially completed.
1:15:04
The second graphic shows we are struggling to meet the requirement to remediate mold conditions within 7 or 15 days, depending on the complexity of the case.
1:15:12
But what it also shows when you look at the green bars that the number of mold complaints from residents has steadily declined month over month since peaking in 2021.
1:15:20
In 2021, we peaked at more than 1500 mold complaints a month from residents.
1:15:25
This year, we are steadily around 6 hundred molds complaints per month, peaking in the more humid summer summer months at around nine hundred complaints.
1:15:32
Again, any one complaint is a problem, and we need to continue to respond faster and more effectively every day.
1:15:38
But bending this curve and reducing the occurrence of mold is critical to protecting residents' health.
1:15:43
The next slide shows pictures of one of the investments we made to help bring down the number of mold complaints by reducing moisture in our buildings.
1:15:51
Our investment in new state of the art roof fans and comprehensive cleaning of the lateral ductwork for our bathroom ventilation systems using a HEPA vacuum, which eliminates the dust and debris that collected over many decades.
1:16:03
This program impacted more than 8000 individual roof fans, more than 74,000 apartments with mechanical ventilation.
1:16:10
When this work is performed, we then measure airflow in each bathroom to ensure the system is now working properly.
