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CIO Razwan Mirza explains DOP's data-driven approach to resource allocation and program effectiveness
0:37:35
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3 min
Razwan Mirza, Chief Information Officer, details the Department of Probation's data-driven approach to resource allocation and program effectiveness. He explains how technology and data analytics are being used to identify problem areas, allocate resources efficiently, and measure the success of interventions.
- Use of data analytics to identify problem areas and guide resource allocation
- Implementation of KPIs (Key Performance Indicators) for each pillar of the agency's strategy
- Enhanced tracking of program attendance and effectiveness, going beyond mere referrals or registrations
- Reported 13% improvement in juvenile outcomes from the previous year due to these data-driven approaches
Razwan Mirza
0:37:35
Thank you for the question.
0:37:36
We understand that goals are actually what we wanted to do there is that people should not be on criminal justice system.
0:37:44
Keep them out of the criminal justice system as many as we That's the ultimate goal we have.
0:37:49
We drew five pillars.
0:37:51
Employment.
0:37:52
The data is driving us today and telling us a clear picture saying that where the problem is.
0:37:58
This is the visibility and transparency that we were talking about.
0:38:01
We did not have this type of visibility before.
0:38:04
So now where the pain is, that's where we're putting the Band Aid.
0:38:08
We're not just putting the Band Aid everywhere on the body.
0:38:11
So the data is defining us actually where do I need to put that Band Aid, where I need to fix the problem.
0:38:17
And some of these pillars are defined based on some reasons because the data is telling us that these are the problematic issues.
0:38:26
And that eventually became our KPIs actually.
0:38:28
So now the dashboard is pointing that queens is trending positive, queen is trending negative.
0:38:34
So it means that if I have to shift my resources from adult to juvenile, I'll take my resources and put it where the pain is now.
0:38:41
Or for example, as Commissioner mentioned there, if we are we know that the program is the only way we can reduce the recidivism, multiple programs, mental health, education, joining the workforce, all these things.
0:38:55
What we did now, we're overlapping all these using technology again, saying that where the people are living, are we providing all these resources where they live, or do they have to take ferry cross over the bridge?
0:39:07
So we're eliminating all these parts because we have a much better visibility now.
0:39:12
Now in order to make all these things happen, every pillar and every minute parameter has a KPI assigned to it.
0:39:23
And every one of our ACs and DCs are supporting in that, are you meeting your KPIs or not?
0:39:28
Are you following the matrices or not?
0:39:30
Therefore, some of the structures are designed in a way that I need a weekly report on this one.
0:39:35
So now you see that, as I mentioned, some of the progress we have from 2023, '20 '20 '4 is actually tremendous now because the visibility has been improved.
0:39:44
I just want to talk one more thing about the education.
0:39:47
We're not providing just a regular course to people.
0:39:51
We've identified now, based on all this visibility, where the problems were, where even our own officers were making mistake in the chaos load management.
0:40:01
Now the training is tailored to the need, exactly the same way it's tailored to the clients also.
0:40:08
Last thing I wanted to mention about that is I know if there's any follow-up question, probably I'll cover that as well.
0:40:15
Referring a client to a program is no longer a success criteria.
0:40:21
Joining this and registering is no longer a success criteria.
0:40:25
We added several parameters to this and saying that, were you attentive in the class?
0:40:29
Were you cooperative?
0:40:31
Or were you on the phone?
0:40:32
So all these thin matrices have been added actually to the dashboard and reflecting the result back to the head of the program director saying that, are these happening or not?
0:40:42
And if it is happening, what is the success ratio on this one?
0:40:45
70 five percent if you're successful, then you pass.
0:40:47
We're good.
0:40:49
I just mentioned before also that based on all these matrices we are adding, we improved 13% from last year to this year for juvenile.
0:40:59
And we're still improving.
0:41:01
We did not stop.
0:41:03
We continue to move forward in that direction.
Amanda Farias
0:41:05
Okay.
0:41:06
Thank you for the responses.