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Q&A
Application status notifications and document receipt process
0:52:51
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66 sec
Council Member Cabán inquires about the timing and process of notifying applicants about their application status and required documents. Administrator Scott French explains the notification process and addresses concerns about document submission verification.
- Applicants receive notifications after their interview if documents are still required
- The agency may defer applications to allow more time for document submission
- Concerns are raised about instances where submitted documents are not properly recorded by the agency
Tiffany Cabán
0:52:51
At what point does the application or the participant receive a receipt or other notice about the status of their application, specifically about documents or next steps?
Scott French
0:53:01
Sure.
0:53:01
So individuals will receive notification after their interview if there are still documents required for the application to be completed, right?
0:53:10
We'll identify what is still needed from them, which is often when we're also deferring application to give someone more time to actually submit all of the full documents just because at initial application, individuals often may not have all of the documents that they need to submit at that time.
Tiffany Cabán
0:53:27
And also to the chair's point, there are plenty of instances which we have many times in our office also.
0:53:35
We also submit documents on behalf of our constituents where, you know, the scenario is is that we have submitted those documents, and then you all say you don't have them.
0:53:43
So that also encompasses what's happening some of the time.
0:53:51
I want to also follow-up on some of the questions around the in person applicants that the chair was asking.
Christopher Leon Johnson
0:53:57
So