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Q&A
Document categorization and digital divide challenges in Access HRA
0:51:47
·
36 sec
Council Member Cabán raises concerns about digital divide challenges and the lack of specificity in document categorization on the Access HRA app. The discussion highlights limitations in how documents are displayed and categorized.
- The app only shows document categories, not specific documents submitted
- This lack of detail can be confusing for applicants
- Digital divide issues pose challenges for some users accessing the system
Tiffany Cabán
0:51:47
And I mean, obviously that poses digital divide sort of challenges.
0:51:54
And it's true that like on the app the documents are categorized and the apps basically only states what category a document was submitted under, correct?
0:52:03
Right.
0:52:03
So it doesn't actually tell them what the specific document they submitted that qualifies under a category.
0:52:12
Correct?
Scott French
0:52:13
Correct.
0:52:14
We documents documents get reviewed and verified Right.
0:52:17
Through the processing process as well as through the interview process to identify is there anything missing
Tiffany Cabán
0:52:23
from the So my point is is that if what they are able to view on this is just the category and not the specific document they submitted to satisfy the category which is a number of eligible documents, then they're all left wondering well which document was it?