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AGENCY TESTIMONY
Referral sources and confidentiality in APS
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APS receives referrals from a wide range of sources, including family members, medical professionals, and community organizations. The referral process is designed to be accessible and confidential.
- Referrals can come from various sources, including self-referrals and anonymous tips
- All information in an APS referral, including the identity of the referrer, is kept confidential by law
- The central intake unit processes referrals and may redirect cases to more appropriate services if needed
John Rojas
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Returning to, returning focus to referrals now, APS receives referrals from a broad range of social services including, but not limited to, family, friends, concerned citizens, landlords and building managers, hospitals and medical personnel, FDNY and EMS, housing court judges and the New York City Marshals, community based organizations, financial institutions, legal service providers, law enforcement, self referrals and anonymous referrals.
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All information provided in an APS referral including the identity of the referral source is confidential pursuant to section four seventy three e of New York State social services law.
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The APS central intake unit obtains information by phone, online, email or by fax.
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An intake, if the case meets presumptive eligibility, it is transferred to a borough field office.
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There is at least one APS office in each borough of New York City to complete the comprehensive assessment.
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Alternatively, the central intake unit may let a referrer know that there is another social services program more appropriate to address the risk of being reported.