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Q&A
Training for H&H staff on providing care for patients with disabilities
0:36:27
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Council Member Mercedes Narcisse inquires about the frequency and nature of training provided to NYC Health + Hospitals (H&H) clinicians on caring for patients with disabilities. Ivelesse Mendez-Justiniano, Chief Diversity Equity and Inclusion Officer at H&H, responds with details on the organization's training programs and partnerships.
- All employees receive training on culturally competent care and unconscious bias during new employee orientation
- H&H launched a 'Let's Talk Disabilities' training program, covering visible and invisible challenges
- Some trainings are conducted internally, while others involve partnerships with organizations like the Helen Keller Foundation
- H&H offers a low vision patient experience simulation training to help staff understand the challenges faced by visually impaired patients
- Participants in disability training receive disability ally pins for easy identification by patients
Mercedes Narcisse
0:36:27
How often do H and H clinicians, physicians, registered nurse, physician assistant receive training on how to provide appropriate respectful care for the patients with disabilities?
0:36:41
Are those training developed or conducted in consultation with third party experts on disabilities right?
Ivelesse Mendez-Justiniano
0:36:50
Thank you for that question.
0:36:52
So all employees are trained upon hire through the system new employee orientation.
0:36:58
They receive training on providing culturally competent care.
0:37:02
They also receive training on unconscious bias.
0:37:05
In addition to that, this past year we launched a let's talk disabilities training where individuals attend the training are being taught all the differences between visible and invisible or non visible challenges.
0:37:20
They also receive disability ally pins so that patients can clearly identify them.
0:37:26
Some of the trainings are conducted internally.
0:37:29
Some are conducted in partnership with different organizations such as the Helen Keller Foundation.
0:37:35
We have also put forth a training that is called the low vision patient experience simulation training which allows providers, nurses, clinicians, and any staff that wishes to participate on what it feels like to be someone with low vision.
0:37:52
And here I brought another sample which we provide to participants which allows them to view the space as someone with low limited visual would have and this allows them to be able understand what a patient is feeling when they come in.
Mercedes Narcisse
0:38:09
Okay, so I'm assuming you partner with Helen Keller Foundation.
0:38:14
Yes.
0:38:15
Good.